As a nurse staffing agency, Advanced Home Care Solutions puts high value on management-employee relationships and ensuring that roles are entrusted to the most capable of hands. It can’t be understated, however, that job proficiency and performance are directly impacted by the communication (or lack thereof) between teams and their superiors.
Filling a position is not where the buck stops. Performance appraisal is a continuous and evolving aspect of maintaining not only company and client wellbeing, but also your team’s wellbeing – which is an essential part of running a successful business.
What Does a Comprehensive Performance Review Look Like?
There are several ways to check in with personnel and carry out an effective performance appraisal. Let’s cover the various bases you’ll want to cover in the process:
- Set a tone by beginning the conversation with questions about your employee’s experience. Ask in which ways their job could be made more enjoyable, manageable, efficient, and conducive to a positive working environment.
- Transparency is key and should go both ways. If a member of your team offers suggestions and feedback (including constructive criticism) as to how their experience could be improved, be receptive to that. How you respond to their honesty will have a ripple effect on their work – and ultimately, an open and empathetic approach is beneficial to everyone.
- Keep a log of previous conversations, intentions, goals, and other relevant information. This will allow you to keep track of progress, address areas that require improvement, and keep yourself and personnel accountable.
- Brainstorm ways to make for the best work environment possible – and do this together. Teaming up and problem-solving in this way promotes greater productivity, efficiency, and idea/knowledge sharing. It also makes for exceptional client care.
- Realize that everyone’s work style is different. Accept that the best way for you isn’t necessarily the best way for everyone, and that’s ok. If certain team members have a different way of functioning that better supports client care, be supportive of that. What’s good for the goose is good for the gander.
- Keep an open dialogue and dedicate monthly or quarterly meetings to these discussions. Don’t wait for the end of each year to have these conversations, because things will undoubtedly slip through the cracks. A lot can happen month-to-month, and it’s important for you and your team(s) to be apprised of what’s working, what’s not working, and everything in between.
At Advanced Home Care Solutions, we support communicative and transparent working relationships with our nursing staff. Our work is vitally important and requires the utmost care when it comes to performance appraisal. Dedicated and passionate teams are indispensable in both community and residential care jobs. That’s why AHCS takes an active role in ensuring that you have highly valued workers at your site. We believe that by completing our 3 minute monthly performance evaluations, we can continue to provide you with the very best of health care professionals. Please encourage your supervising personnel to complete the 3 minute monthly performance assessments on our workers.
Always keep the lines of communication open and your clients (and staff) will be so much better for it.